From receipt of payment all orders are shipped within 1-2 working days.
CBD World Online Ltd use international & domestic distributors based in Europe & UK . Our team will ensure your order is being processed as quickly as possible. Your order will be dispatched from the nearest distributor when possible, although the majority of stock is located in the United Kingdom so you may receive different packages for the same order. Customers will receive orders via our UK courier partners and do NOT need to deal with any custom affairs should the products ordered be from outside of the UK. See below for expected delivery times.
UK Domestic Shipping
UK, Northern Ireland and Channel Islands are shipped by Royal Mail signed for. A signature will be required on receipt.
UK To Europe
For Europe we have two shipping tiers. In countries with a reliable post service we ship with Royal Mail International tracked and signed for (£11.99), allow 3-5 working days for delivery. In some countries, where we had problems with the delivery service we now use a dedicated courier service (TNT/UPS/DPD/DHL Ect….), International delivery times may vary. Cost £19.99 Expected delivery within 1-3 Working days.
All parcels require a signature on receipt.
Returns & Refunds
We’re committed to selling excellent quality products we hope you’ll enjoy but we also know that, for one reason or another, there may be a time when you want to return something you’ve bought.
If I change my mind
You can return the item within 30 days. Just return the item to us unused with the seal intact with your name and preferably invoice number or order ID and we’ll give you a refund. All goods will be inspected on return.
How to return an item
If you want to return a package, it is essential that you enclose at least your name and address so we can identify you on the database, preferably with the invoice number of order ID with the goods and a note describing item and the reason for return. Please keep a proof of posting. Any refund will be issued to the card used to make the original purchase. Please allow 5-10 working days for the funds to show in your account. Should a return be requested or received after 30 days, it is at CBD World Online’s discretion to give a refund. If you have any further questions, please contact us.
CONTACT US WITH ANY SHIPPING OR RETURN/REFUND ENQUIRIES